Shipping return policy:

Items must be returned within 30 days of receipt of delivery. Customers are responsible for all return shipping costs. Customers who have received an item that is damaged, broken, or a different item than what was ordered may receive a refund if they contact Lavender & Birch at with picture proof of the faulty item(s) within 24 hours of receipt of delivery.

Drop off return policy:

Items that were picked up in person may be returned back to the store within 7 days of purchase if the item(s) is in the same condition as it was when picked up.

Order pick-up policy:

Pick-up only items are available for pick-up 30 days after the day of purchase. If said items have not been picked up after 30 days from the day of purchase then the purchaser gives full rights to Lavender & Birch to put those purchased items back up for sale with no refund to the original purchaser. 

To view available times and location for pick-up, see our Location & Hours page.